Privacy Policy

At Dasht Essence, we respect your privacy and are committed to protecting the personal information you share with us when using our website, placing an order, or contacting us.

Our website address is: https://dashtessence.com

1. Information We Collect

When you visit our website or place an order, we may collect information such as:

Your name
Phone number
Email address
Billing and shipping address
Order and purchase details
Payment method and transaction information
IP address, browser type, and device information
Information you provide when contacting us through WhatsApp, email, or our website

2. How We Use Your Information

We may use your information to:

Process and deliver your orders
Contact you regarding your order
Provide customer support
Respond to enquiries
Improve our website, products, and services
Prevent fraud and maintain website security
Meet legal, accounting, or regulatory requirements

We do not sell your personal information.

3. Orders and Payments

When you place an order, we collect the information necessary to process your purchase and arrange delivery.

Payment and transaction information may also be processed by the payment method or service provider used at checkout.

4. Shipping and Delivery

To deliver your order, necessary information such as your name, phone number, delivery address, and order details may be shared with our courier or delivery partners.

We only share information that is reasonably required to complete your delivery.

5. WhatsApp and Customer Communication

If you contact Dasht Essence through WhatsApp, email, or another communication channel, we may retain your contact information and conversation details so we can respond to your enquiry, provide customer support, or assist with your order.

6. Cookies

Our website may use cookies and similar technologies to:

Keep the website functioning correctly
Remember shopping cart information
Maintain login or account sessions
Understand how visitors use our website
Improve website performance and user experience

You can control or delete cookies through your browser settings. Disabling certain cookies may affect some website features.

7. Customer Accounts

If you create an account on our website, we may store the information you provide in your customer profile.

You may be able to view or update certain account information through the My Account section of the website.

8. How We Share Your Information

We may share necessary personal information with trusted service providers that help us operate our business, including:

Payment service providers
Courier and delivery companies
Website hosting and technical service providers
Security and fraud-prevention services

We may also disclose information where required by applicable law or a lawful request from an authority.

9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for purposes such as:

Completing and managing orders
Customer support
Accounting and record keeping
Fraud prevention
Legal or regulatory requirements

Information that is no longer required may be deleted or anonymized where appropriate.

10. Your Privacy Rights

Subject to applicable law, you may contact us to request:

Access to personal information we hold about you
Correction of inaccurate information
Deletion of certain personal information
Information about how your data is being used

Some information may need to be retained where required for legitimate business, accounting, security, or legal purposes.

11. Data Security

We take reasonable measures to protect customer information against unauthorized access, misuse, loss, or disclosure.

However, no internet-based system can guarantee absolute security.

12. Third-Party Services and Links

Our website may contain links to or use services provided by third parties.

Their privacy practices are governed by their own privacy policies, and Dasht Essence is not responsible for the privacy practices of third-party websites or services.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website features, services, or legal requirements change.

Any updated version will be posted on this page with a revised Last Updated date.

14. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us:

Dasht Essence
Email: dashtessence@gmail.com
WhatsApp: +92 317 8148299
Website: https://dashtessence.com
Location: Pakistan