Refund & Returns
At Dasht Essence, we want our customers to receive their orders in the correct condition. Please review our return and refund terms below.
1. Return Eligibility
A return request should be made within 7 days of receiving your order.
To be eligible for a return, the product must:
- Be unused and unopened
- Be in its original condition
- Be in its original packaging
- Include proof of purchase or order details
2. Opened or Used Perfumes
For product integrity, perfumes that have been opened, sprayed, used, or damaged after delivery are generally not eligible for return or exchange.
This does not apply where the product was received damaged, defective, leaking, or incorrect.
Personal fragrance preference, such as not liking a scent after opening it, is not considered a product defect.
3. Damaged, Defective or Incorrect Orders
If you receive:
- A damaged bottle or package
- A leaking product
- An incorrect product
- A product with a manufacturing defect
Please contact us as soon as possible after delivery.
We may request clear photos or a video of the parcel, packaging, and product so we can review the issue.
If the claim is approved, we may offer a replacement, exchange, or refund as appropriate.
4. Exchanges
Eligible products may be exchanged after the return request has been reviewed and approved.
Exchange availability may depend on product stock.
5. Refunds
Once an eligible returned product or claim has been reviewed, we will inform you whether the refund has been approved.
Approved refunds will be issued through an available payment method agreed with the customer.
Any time required for the refunded amount to appear may depend on the payment service or financial institution involved.
6. Return Shipping
If the return is due to an incorrect, damaged, or defective product supplied by Dasht Essence, we will provide instructions regarding the return or replacement.
For other approved returns, return delivery charges may be the responsibility of the customer.
7. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Orders that have already been dispatched may not be eligible for cancellation and may need to follow the applicable return process.
8. Items Not Eligible for Return
Returns may not be accepted for:
- Opened or used fragrances, except where defective
- Products damaged due to misuse
- Products without original packaging
- Products returned without proof of purchase
- Products outside the applicable return period
9. Consumer Rights
Nothing in this policy is intended to limit any rights or remedies available to customers under applicable consumer protection laws.
10. Contact Us
For return, exchange, or refund assistance, please contact:
Dasht Essence
WhatsApp: +92 317 8148299
Email: dashtessence@gmail.com
Website: https://dashtessence.com
Location: Pakistan