Shipping & Delivery Policy
At Dasht Essence, we aim to process and deliver your fragrance orders safely and efficiently.
1. Order Processing
Orders are processed after they are successfully placed and the required customer information has been received.
Orders placed on weekends, public holidays, or during high-demand periods may require additional processing time.
2. Delivery Areas
We deliver to locations within Pakistan that are serviceable by our courier partners.
If delivery is unavailable to a particular location, we may contact the customer to discuss available options.
3. Delivery Time
Delivery time may vary depending on the customer’s location, courier service, public holidays, weather conditions, and other circumstances outside our control.
Any estimated delivery time provided by Dasht Essence is an estimate and may be subject to courier delays.
4. Shipping Charges
Any applicable delivery or shipping charges will be communicated to the customer or displayed during the ordering process before the order is completed.
5. Accurate Delivery Information
Customers are responsible for providing a complete and accurate:
- Full name
- Phone number
- Delivery address
- City and area details
Dasht Essence will not be responsible for delays caused by incorrect or incomplete information provided by the customer.
6. Order Tracking & Delivery Updates
Where tracking information is available, customers may receive delivery updates from Dasht Essence or the courier service.
For assistance with an order, customers can contact us through WhatsApp or email.
7. Delayed or Undelivered Orders
Occasionally, orders may be delayed due to courier operations, weather, public holidays, high order volumes, or other circumstances beyond our reasonable control.
If your order has not arrived within the expected period, please contact us so we can assist you in checking its delivery status.
8. Damaged Packages
If your parcel arrives visibly damaged, please take clear photos or a video of the parcel and product and contact Dasht Essence as soon as possible.
Claims regarding damaged products will be reviewed according to our Return & Refund Policy.
9. Contact Us
For questions regarding shipping or delivery, contact:
Dasht Essence
WhatsApp: +92 317 8148299
Email: dashtessence@gmail.com
Website: https://dashtessence.com
Location: Pakistan